FAQ

Please use the Find a Retailer link above to find your nearest retailer, who will be happy to assist you.

Please contact the retailer where you purchased your product, who will be happy to assist you.

There is no need to call us.  Your purchase receipt is your guarantee, please keep it somewhere safe.

Details of our guarantees can be found on our Guarantee page.

In stock items are despatched for delivery to the retailer within 2-3 working days.

Most furniture items can be delivered to the retailer within 4 weeks, however, there are some items that will have an extended lead time.  Please contact your retailer for details.
 

Each product listing on our website contains a wealth of information including dimensions.  For more information, please contact your nearest retailer.

One touch button controls all the mirror functions.

Click here to download instructions

Click here to download the fixing instructions.

Many of our accessory ranges can be fitted with our fixing adhesive, please look for this symbol on the product information. We also offer glueable brackets for a selection of our shower baskets. We recommend that towel rails, glass shelves, mirrors, toilet brush sets, grab bars and products that carry heavy weight, are screw fixed.

The pH value of the soap can react with the metal and discolor the soap if the pump has not been used for a while. Feel free to choose a ph-neutral and milder soap and it may be better.

It's a good idea to rinse the soap pump with warm water when you change the soap and the pump mechanism can last longer.

We recommend regular cleaning with a mild, soapy solution and then wipe off with a dry cloth. Use of cleaners containing abrasive or corrosive substances, such as ammonia, will destroy the product.

Please see the Care and Cleaning advice page for more cleaning information.

Answer here...

We recommend regular cleaning, or when necessary, with soap and water or a light detergent and then wipe off with a dry cloth. These products are polished from production. The surface of these products is unlaquered/ without protection meaning that it will change over time. The surface is “living” and with normal usage these products will tarnish and get darker – patina. Please ensure that this finish is to your preference before making your purchase.

Please see the Care and Cleaning advice page for more cleaning information.

The brass products are polished shiny from the factory. Polished brass is a "living" surface that changes over time - the product acquires a beautiful patina. The glossiness can be maintained by polishing with metal/brass polish.

The untreated brass products have MP in their article number.

If you instead want the product to retain its surface and be unchanged - choose MP1, which is another brass finish with a lacquered surface.

Our stable fastening system "Full-fix" prevents the products from turning or twisting after they are fitted. A construction in the wall plate ensures that the accessory sits as expected after it has been fitted. From time to time it is advisable to tighten the fastening screw in your bathroom accessories.

Answer here...

Dim via the "DIM" sensor located at the bottom/end of the right, light profile.

Press and hold your finger on the sensor to increase/decrease the amount of light and release the sensor when you have reached the desired amount of light. The cabinet memorizes the last set brightness when you turn the switch on the wall on and off.

Take a picture of your entire bathroom cabinet and a detailed picture of the hinge. Enter the approximate year of purchase and contact us at customer service and we can help you with the right product.

Unfortunately, the older models of mirrors and mirror cabinets are directly adapted for the built-in halogen lighting that is in place. The lighting cannot therefore be replaced.

Warranties and type approvals cease to apply in the event of self-modification.

Under each mirror and mirror cabinet there is a facts tab. There you will find information such as lumens (lm), Kelvin (K), Watt (W), IP class, etc. If you do not find what you are looking for, please contact us.

Lumen is the unit of luminous flux.

Kelvin is the unit used to describe the color temperature of a light source. A lower number (eg 3000K) is perceived as a warmer white light. Whereas 6000K is a whiter light.

Watt is the electrical power that a light source draws.

Colour codes City
Classic White -2 NCS S0502-Y RAL CLASSIC/9010
Midnight Blue -3 NCS S8010-R70B RAL DESIGN/280 20 15
Thunder Black -4 NCS S8500-N RAL DESIGN/000 25 00
Highland Green -6 NCS S7005-B80G RAL DESIGN/030 30 20
Pebble Greige -8 NCS S5502-Y RAL DESIGN/080 50 05
Thunder Grey -9 NCS S6502-B RAL CLASSIC/7012 
Coffee Cream -7 NCS S4005-Y20R /RAL DESIGN/080 60 10
Cotton Cream -10 NCS S2010-Y30R /RAL DESIGN/075 80 10
 

Keep in mind that the surface of the City bathroom furniture is super-matte and therefore, the colours can be experienced differently on other surfaces.

Colour codes Kensington, London, New York and Classic
White -2 NCS 0300N /RAL 9003 glans ca. 20-25
Black -4 NCS 9000N /RAL 8022 glans ca. 20-25
Light Grey -8 NCS 2500N /RAL (7035)* gloss approx 20-25
Dark Grey -9 NCS 6500N /RAL 7005 gloss approx 16-20
*RAL colour code that is closest

Please note the colors can be experienced differently on other surfaces.

City, Kensington, New York and London:

To remove the drawer:

1. Pull out the drawer fully
2. Push the drawer in 1 cm
3. Firmly lift straight up
4. Place the drawer on a soft surface - be careful with the fine varnish/paint.

To replace the drawer:

1. Push the rails all the way into the vanity unit
2. Place the drawer on the rails and wiggle gently while pushing the drawer into the vanity
3. Press at the bottom of the drawer front, level with the rail, until you hear it click - the drawer is in place.

 

Oakland and Plaza:

To remove the drawer:

Pull the drawer all the way out. Lift it straight up, maintaining the pressure, while pulling it all the way out. The drawer comes off at about a 45 degree angle from the rail.

To replace the drawer:

Slide the rails into the furniture and gently rock the drawer while sliding it in - until it clicks into place.

See link to a video showing how it's done: https://youtu.be/G2Th2B0Mfq0 

No, our furniture is not pre-drilled in any doors or drawers, allowing you to choose which handles suit your bathroom

See our knobs and handles - click here / link coming soon.

The City Vanities are available with a push function as an additional option.

All furniture is fully assembled. Handles, taps, worktops, wash basins, electrical outlets and lighting are options that are installed by a professional installer.
 

Please see our material page for all information. 

Manu/Support/Material

Link coming soon

Please see our installation page for all information / Link coming soon.

Dim via the "DIM" sensor located at the bottom/end of the right light profile.

Press and hold your finger on the sensor to increase/decrease the amount of light and release the sensor when you have reached the desired amount of light. The mirror remembers the last set brightness when you turn the switch on the wall on and off.